Terms of Service

These Terms of Service govern direct services purchased from Unseen Merit LLC. By completing the required electronic acceptance or otherwise signing an authorized engagement order, you agree to these Terms and the policies incorporated by reference. Marketplace purchases remain subject to the applicable marketplace rules where those rules control.

1. Eligibility and Service Scope

You must be at least 18 years of age to use Unseen Merit LLC’s direct services. By purchasing a service, you represent and warrant that you are at least 18 years of age.

Each engagement is limited to the package, target, deliverables, exclusions, revision allowance, and other scope shown in the applicable order or engagement record. A new requisition or announcement, different employer target, materially different career direction, or other material scope change may require a new engagement.

2. Truth, Client Materials, and Sensitive Information

Unseen Merit may reorganize, clarify, strengthen, and tailor supported experience, but it will not knowingly invent duties, dates, credentials, metrics, technologies, authority, employment history, or results. You are responsible for providing accurate source information and reviewing material facts before finalization.

Do not submit classified information; CUI/FOUO; export-controlled technical data; security-sensitive government operational material; passwords, credentials, or access secrets; inappropriate vulnerability, architecture, or configuration details; or unauthorized employer-proprietary or confidential information. If you are unsure whether material may be shared, do not send it; provide a safe, non-sensitive description instead.

3. Service Clock, Turnaround, and Revisions

The service clock starts only after payment or order authorization, package and scope confirmation, and receipt of the required initial source materials. It pauses while Unseen Merit is waiting for a material client answer, required file, final truth confirmation, client-requested hold, or resolution of a material-safety issue. Any stated turnaround is a target or estimate, not an immutable delivery guarantee.

Revision rights are package-specific and are stated in the applicable order. A revision request does not expand the purchased scope.

4. Payment and Third-Party Processor

Direct payments may be processed by Stripe or another approved payment provider identified at checkout. Unseen Merit does not request or store full payment-card numbers or security codes in its client production workspace. Payment processing is also subject to the processor’s applicable terms and mechanics.

5. Refunds, Cancellations, and Payment Disputes

The Refund and Cancellation Policy at https://unseenmerit.com/refund is incorporated into these Terms. It governs direct-channel cancellations, refunds, and payment disputes. These Terms do not create a non-refundable deposit, automatic forfeiture, cancellation penalty, late fee, chargeback penalty, or waiver of lawful card-network dispute rights.

6. AI-Assisted Workflow Disclosure

Unseen Merit uses a controlled combination of professional judgment, client-provided evidence, research, document tools, and AI-assisted tools in parts of its workflow. AI may assist with analysis, drafting, editing, comparison, or quality review. Unseen Merit does not market AI-assisted work as entirely human-written and does not guarantee AI-detector results.

7. No Employment-Outcome Guarantee

THE SERVICES PROVIDED BY UNSEEN MERIT LLC ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. UNSEEN MERIT LLC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. UNSEEN MERIT LLC DOES NOT GUARANTEE ANY INTERVIEWS, REFERRALS, QUALIFICATION DETERMINATIONS, ATS RANKING OR SCORING RESULTS, JOB OFFERS, SALARY OUTCOMES, OR OTHER EMPLOYMENT RESULTS.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL UNSEEN MERIT LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, INCOME, OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES PROVIDED, REGARDLESS OF THE THEORY OF LIABILITY. UNSEEN MERIT LLC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE CLIENT FOR THE SPECIFIC ENGAGEMENT GIVING RISE TO THE CLAIM.

9. Indemnification

Client agrees to indemnify, defend, and hold harmless Unseen Merit LLC and its owner from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) Client’s breach of these Terms; (b) Client’s provision of inaccurate, misleading, or unlawful information; (c) Client’s upload of prohibited sensitive material; or (d) Client’s request for fabrication or material misrepresentation. Unseen Merit LLC agrees to indemnify, defend, and hold harmless Client from any claims arising from Unseen Merit LLC’s gross negligence or willful misconduct in performing the services.

10. Intellectual Property

Client retains all ownership rights to source materials provided to Unseen Merit LLC, including existing resumes, career history, and supporting documents. Unseen Merit LLC retains all ownership rights to its service methodologies, templates, frameworks, proprietary processes, and AI-assisted tools. The final resume and deliverables created for the Client are provided for the Client’s personal use in job applications. Client grants Unseen Merit LLC a limited license to use source materials solely for the purpose of performing the purchased service. Unseen Merit LLC does not acquire ownership of Client source materials. Portfolio or case-study use of Client materials requires separate affirmative consent.

11. Privacy and Data Handling

The Privacy Notice at https://unseenmerit.com/privacy describes the information Unseen Merit collects, how approved providers may support the service, data-retention targets, security practices, and client request rights. The Privacy Notice is incorporated by reference for data-handling purposes.

12. Governing Law and Venue

These Terms of Service and any dispute arising out of or relating to the services provided by Unseen Merit LLC shall be governed by the laws of the State of Georgia, without regard to its conflict of laws principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Gwinnett County, Georgia, and the parties hereby consent to the exclusive jurisdiction and venue of such courts.

13. Changes and Contact

Unseen Merit may update these Terms prospectively when its services, providers, or legal obligations materially change. The version and effective date accepted for an engagement will be preserved with the acceptance record. Material changes do not retroactively alter an already accepted engagement unless required by law or separately agreed.

General support: support@unseenmerit.com. Privacy/data-rights questions: privacy@unseenmerit.com. Unseen Merit LLC does not publish the owner’s residential or home street address as the public contact address. If a physical public mailing address is later required, a non-residential solution will be established before publication.